Frequently Asked Questions

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How can I book a trip with Traverselife Indonesia?

1. Choose your dream trip here
2. Click the WhatsApp button here https://wa.me/6285363344094
3. Our team will immediately reach you out
4. Choose your payment options.
5. Make and confirm the payment.

How long in advance should I book the trip?

You can make a booking up to 7 days before the departure date. BUT, we encourage you to do it sooner, at least 30 days before the departure date or at least 3 months prior for groups in order to get the best prices and to keep your slot guaranteed.

Does all the price include airplane tickets?

Some are included and some are excluded. Thus, you may check the pricing details on each of the trip pages. For the trips that airplane tickets are not included, we're open to help you make the booking.

Should I make 100% full payment upfront? Are there any installment programs?

We've 2 payment programs for you. You can choose between :
1. Complete full 100% payment
2. Installment
? a) Make a 30% down payment (Deposit)
? b) Make another 20% payment by the latest on D-60 before the departure date
? c) Make the final remaining 50% payment by the latest on D-30 before the departure date

How can I make the payment?

Currently, we only receive payment through bank transfer to :
BCA 0343352066 (A/n : Mardi Ulises Simanjuntak)

What should I do after making the payment?

Please send us the payment receipt through our official WhatsApp number along with the invoice number. Once we verify the payment, your booking will be confirmed.

Can I cancel my trip that has been paid?

Yes, you can. We understand that sometimes some unplanned things might happen

What should I do to cancel my trip ?

You may contact us through our official Whatsapp number. Our team will be glad to help you.

Can Traverselife Indonesia cancel my trip that has been paid?

Unfortunately, sometimes unintended things might happen, thus we might need to cancel the trip due to force majeure (natural disaster, epidemic, declare of war, and other events that might be not comfortable and/or safe for the trip).

When will a refund be provided?

Refund will be provided for trip canceled by
1. Traverselife Indonesia
For 100% out of the total payment made
2. Our Guest
a) Until D-60 before departure date, the refund will be provided with a 30% cancellation fee out of the total price
b) D-59 to D-31 before departure date, the refund will be provided with a 50% cancellation fee out of the total price
c) D-30 to D-7 before departure date, the refund will be provided with a 70% cancellation fee out of the total price
d) D-6 to D-5 before departure date, the refund will be provided with a 90% cancellation fee out of the total price
e) Refund will not be provided for cancellation from D-4 to D-day departure date.

When will I receive my refund?

Your refund will be processed at max 14 days after the cancellation confirmation. The net amount of refunded will be sent to your designated Bank Account.